Terms of service

These terms govern every purchase from Portproof through the shop, the API and the MCP server.

1. Parties and eligibility

Portproof sells to businesses and to sole traders acting in the course of their trade. A customer account represents an organisation; the person opening it warrants they may bind it. Consumers may buy wallet credit, proxy traffic, eSIM plans and SMS services when offered in the shop; the withdrawal rules in section 6 apply to them.

No KYC or KYB is required by Portproof to buy listed products. Sign in and accept the terms and acceptable-use policy before purchasing. Email confirmation is optional. The payment provider may require its own checks. Product availability, plan conditions and account limits still apply. Entities established in Russia or Belarus, and any buyer whose use is on the declined list, are refused.

2. What is sold

Proxy traffic: prepaid gigabytes on one balance, usable on the Mobile 4G/5G pool and the residential pool. The pools are shared between customers; no address is reserved for you. GB never expire. What you buy stays on your balance until you use it; a new purchase adds to the same balance.
Dedicated ports (limited availability): one modem and one SIM per customer, for a term of a month, a week or a day. Own-network ports carry a rotation log signed on the device; partner-network ports are labelled as such, have their own HTTP and SOCKS5 logins, and their rotation log is recorded by our monitoring.
eSIM plans: digital connectivity plans for compatible unlocked devices. Coverage, data allowance, validity, activation rules and any call or SMS allowance are shown for each plan. Installation instructions appear in your account after delivery. No physical SIM is shipped.
SMS services: service-specific activations, fixed-term number rentals and monthly dedicated numbers, with the available country, term and supported actions shown before purchase. A number does not guarantee that another service will accept it. Use is limited to accounts you own or are authorised to manage.
Wallet credit: a prepaid balance in EUR spent on the above; it is not a deposit account and earns no interest.

Mobile traffic runs on carrier modems operated by our network partner; residential traffic runs on opt-in peer devices in the partner network. Every product states whether it is on our own network or a partner network. Portproof never claims a device-signed rotation log for ports it does not run.

3. Prices and invoices

Prices are those shown by the shop and its product catalogue at the moment of the order, in EUR. VAT not applicable: the seller is not registered for VAT, so the price shown is the price paid. An invoice is issued for every order and is available in the dashboard.

4. Payment and fulfilment

An order is paid when the payment provider confirms it or when the wallet is debited. Fulfilment starts automatically after payment. Confirmed delivery failures are refunded to the wallet, or to the original payment method when the whole order failed. An uncertain digital purchase stays on hold while its result is checked; it is not bought or refunded again while that result remains unknown. When a partner-network port cannot be set up right after payment, it waits: for up to 24 hours while the partner network is short of devices, and until it is confirmed or checked by us while a purchase is still being confirmed. A port that cannot be delivered is refunded to your wallet, or to the original payment method when nothing in the order could be delivered.

New purchases are not held for Portproof KYC or KYB approval. A payment or delivery problem remains subject to the order status and refund rules above.

5. Renewals and expiry

Port subscriptions renew from the wallet when auto-renew is on and the balance suffices; otherwise a renewal link is emailed 3 days and 1 day before the term ends. An unrenewed port is released at the end of its term and its credentials stop working.

A partner-network port renews from the wallet shortly before its term ends, and only for the end date the partner network confirms. A reminder goes out 1 day before the end, and 3 days before as well unless auto-renew is on and the wallet covers the price; a wallet that is too short gets a top-up link. Auto-renew from the wallet is on by default. Switching it off, or cancelling, ends the port at the end of its term; there is no grace period after that date.

Digital plans and number rentals use the term and activation rules shown for the product. Automatic renewal of digital services is currently off. An eSIM top-up, where supported, is a separate confirmed purchase from your wallet; its order and receipt appear in your account.

6. Withdrawal, refunds and replacements

Unused wallet credit is refundable to the original payment method within 14 days of the top-up. By ticking the withdrawal notice at checkout you ask for the service to start immediately and acknowledge that the withdrawal right ends when the service has been fully supplied. Starting a service does not by itself remove any statutory withdrawal rights that still apply. The full rules, including the first-port pro-rata refund and replacements, are in the refund policy.

7. Service levels

Own-network ports: 99.5 percent availability per port, measured monthly from 60-second probes through the port. 10 percent of the port-month price per 0.5 percentage point below 99.5 percent, capped at 50 percent. Exclusions and the credit mechanics are published on the status page and in the SLA section of the dashboard; credits are posted automatically and are the sole remedy for availability shortfalls.

Partner-network ports carry no uptime credit: a device that fails is replaced instead. A partner-network port that does not work within 24 hours of delivery is replaced, or refunded in full to your wallet when no replacement is available.

8. Acceptable use and suspension

The acceptable-use policy is part of these terms. Portproof may suspend a port or a traffic balance on a credible abuse notice and will tell you why within one business day; repeated or serious breaches end the agreement without refund of the running term.

9. Data

Portproof logs subscriber-to-port-to-egress-IP assignments, usage aggregates and the rotation log; it does not log proxy payloads or URLs. For digital services, it stores plan and number details, installation credentials, usage readings and received SMS messages needed to deliver and manage your service. The privacy notice and the data processing agreement apply.

10. Liability

Portproof's aggregate liability under these terms is limited to the fees paid in the twelve months before the claim, except where the applicable law does not allow the limit. Neither party is liable for indirect or consequential loss.

11. Changes, law and disputes

Changes are announced by email 14 days before they take effect; continuing to use the service after that is acceptance. Lithuanian law applies; the courts of Vilnius have jurisdiction, without prejudice to mandatory consumer protections in the customer's country. Questions go to support@portproof.org.